Responsible to attend to customers' enquiries and complaints, and to formulate response and resolutions in a timely manner.

To support the organization towards the goal of achieving high customer satisfaction level by ensuring the smooth functioning and excellent customer service delivery.

Enhance customer's service experience by exercising professionalism and empathy when dealing with each customer’s varying complaint and request.

To be passionate and committed to proactively deliver excellent customer service.

To maintain an update customer profile, complaints and enquiries.

To support the department in all areas dealing with customer relation to ensure customer satisfaction.